Terms & Conditions
The terms between you and PT Jago Code Digital for using jagocode.id and for the software we design, build and run for clients.
The terms between you and PT Jago Code Digital for using jagocode.id and for the software we design, build and run for clients.
These Terms & Conditions ("Terms") are an agreement between you and PT Jago Code Digital ("Jago Code", "we", "us"). They apply when you use jagocode.id and when you commission software design, development, hosting or maintenance work from us (the "Services"). By using the website or engaging us, you accept these Terms. If you accept them on behalf of an organisation, you confirm that you have authority to bind it, and "you" means that organisation.
Jago Code is the trading name of PT Jago Code Digital, a company established under the laws of the Republic of Indonesia and based in Jombang, East Java, Indonesia. We build and run our own software products, and we build software for clients. You can reach us at help@jagocode.id.
You may use the website for lawful purposes only. You must not:
Website content is general information. Descriptions of our products and services are not an offer; an offer is made only in an Agreement.
A project starts when you accept an Agreement and pay any deposit it requires. Estimates of time and cost are made in good faith from the information available at the time, and are not fixed unless the Agreement says so. Quotations are valid for 30 days unless they state otherwise.
The Agreement states the revision rounds included. Work outside the agreed scope, extra revision rounds and changes to approved work are change requests. Before starting a change request, we tell you its effect on price and timeline, and we only do it after you approve it in writing (email is enough).
When we deliver a milestone or the final deliverable, you have 10 business days to test it against the Agreement and report any non-conformity in writing, with enough detail for us to reproduce it. We fix reported non-conformities and resubmit the deliverable for the same review. A deliverable is accepted when you confirm it in writing, when the review period ends without a written report, or when you use it in production, whichever happens first. Minor issues that do not prevent use are fixed under section 9 and do not delay acceptance.
Unless the Agreement sets a different period, for 30 days after acceptance of the final deliverable we will fix, at no extra charge, defects that make the software fail to conform to the Agreement. This does not cover problems caused by changes made by anyone other than us, third-party services or platform changes, unsupported environments, misuse, or new features. After this period, support, maintenance, hosting and updates are provided only under a separate Agreement.
If we host or maintain software for you, the Agreement sets out the service level. Without an agreed service level, we do not guarantee uninterrupted availability. Software often depends on third-party platforms, such as cloud providers, app stores, payment gateways, messaging providers and the APIs of Google, Meta, TikTok or X, which set their own rules and can change, suspend or refuse access. We will help with submissions and reviews, but we cannot guarantee that a platform approves an app, verifies an OAuth consent screen, publishes a store listing or keeps an API available. Fees remain due when such a decision is outside our control.
Deliverables may include open-source software and other third-party components. They are licensed to you under their own licences, which prevail for those components, and we give no warranty for them beyond those licences. We will not knowingly include a component whose licence would require you to publish your own source code unless you agree to it first.
Each party will keep confidential the other party's non-public business, technical and personal information that it receives in connection with a project, use it only for that project, and share it only with people who need it and are bound by similar duties. This does not apply to information that is or becomes public through no fault of the receiving party, was already known to it, was developed independently, or must be disclosed by law or court order, in which case the other party will be told first where the law allows. These obligations continue for 3 years after the project ends, and for as long as the information remains a trade secret.
When we process personal data on your behalf, you are the controller and we are your processor under Indonesia's Personal Data Protection Law (Law No. 27 of 2022). We process that data only on your documented instructions and for the project, keep it confidential and secure, help you respond to requests from data subjects, tell you without undue delay after we become aware of a breach, and delete or return it when the work ends. You are responsible for having a lawful basis for the processing and for giving your users the notices the law requires. On request, we will sign a separate data processing agreement.
Except as expressly stated in these Terms or an Agreement, the website and Services are provided "as is" and "as available". To the extent the law allows, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. No software can be guaranteed free of all errors, and we do not guarantee any particular business result, such as revenue, traffic, search rankings or user growth.
To the extent the law allows:
Nothing in these Terms limits liability for fraud, wilful misconduct or gross negligence, or any other liability that cannot be limited under applicable law.
You will defend and indemnify us against third-party claims, and the related losses, fines and reasonable legal costs, arising from the materials or instructions you gave us, your use or operation of the deliverables after handover, or your breach of the law or of these Terms. We will tell you promptly about any such claim, let you control its defence, and not settle it without your consent.
The sections on fees owed, intellectual property, confidentiality, personal data, disclaimers, limitation of liability, indemnity, and governing law survive termination.
Neither party is liable for a delay or failure to perform caused by events beyond its reasonable control, such as natural disasters, epidemics, war, riots, government action, widespread power or internet outages, or failures of major cloud or platform providers. The affected party must notify the other promptly and resume as soon as it can. If such an event lasts more than 30 days, either party may terminate the affected Agreement by written notice, and you pay for work performed up to that date. Force majeure does not excuse payment for work already done.
We may use subcontractors and freelancers who are bound by confidentiality and intellectual property terms consistent with these Terms, and we remain responsible for their work. You may not assign or transfer an Agreement without our written consent. We may assign it to an affiliate or to a successor of our business, and we will tell you if we do.
We send notices to the email address you gave us in the Agreement or when you contacted us. You send notices to help@jagocode.id. A notice sent by email is treated as received on the next business day after it is sent, unless the sender receives a delivery failure message.
We may update these Terms. The date at the top shows when they last changed. Changes apply from the date they are published, except that an Agreement you have already accepted continues under the version in force when you accepted it, unless both parties agree otherwise in writing.
These Terms are written in English. If Indonesian law, including Law No. 24 of 2009 and Presidential Regulation No. 63 of 2019, requires an Indonesian-language version of these Terms or of an Agreement, we will provide one. Both versions are equally valid, and if they differ, the Indonesian version prevails to the extent the law requires.
These Terms and every Agreement are governed by the laws of the Republic of Indonesia. If a dispute arises, the parties will first try to resolve it through good-faith negotiation (musyawarah) for 30 days from written notice of the dispute. If that fails, the dispute will be settled by the Jombang District Court (Pengadilan Negeri Jombang). This does not prevent either party from seeking urgent interim relief from a competent court. If you are a consumer, it also does not remove any mandatory protection you have under the consumer protection law of the place where you live.
PT Jago Code Digital, Jombang, East Java, Indonesia. Email: help@jagocode.id.